Return & Refund Policy

Last updated: January 1, 2024

1. Return Period

• Returns must be initiated within 30 days of delivery
• Items must be in original, unused condition
• Original packaging and all accessories must be included
• Return authorization (RMA) required before returning items

2. Eligible Items for Return

• Unused automotive parts in original packaging
• Items that do not fit as described
• Wrong items shipped by DMS AUTOPARTS LLC
• Defective items (manufacturer defects only)

3. Non-Returnable Items

• Used or installed parts
• Electrical components that have been connected
• Special order or custom manufactured items
• Items damaged by improper installation
• Fluids, chemicals, and hazardous materials
• Items without original packaging or labels

4. Return Process

1. Contact Us: Email contact@dmsautoparts.com or call +1 386 336 2371
2. Provide Information: Order number, item description, and reason for return
3. Receive RMA: We will provide a Return Merchandise Authorization number
4. Package Item: Include RMA number on package and return shipping label
5. Ship Return: Send to our return processing center

5. Return Shipping

• Customer is responsible for return shipping costs (unless our error)
• We recommend using tracked shipping service
• DMS AUTOPARTS LLC is not responsible for lost return packages
• Returns shipped COD will not be accepted

6. Refund Processing

• Refunds processed within 5-7 business days after receiving returned item
• Refunds issued to original payment method
• Original shipping charges are non-refundable (unless our error)
• Restocking fee may apply (see section 8)

7. Exchanges

• Exchanges available for different sizes or specifications
• Customer pays shipping difference if new item costs more
• Refund issued if new item costs less
• Exchange items must be in stock

8. Restocking Fees

Return Reason	Restocking Fee
Our Error	No Fee
Defective Item	No Fee
Wrong Item Ordered	15%
Changed Mind	20%
Special Order Items	25%

9. Damaged Items

• Report damaged items within 24 hours of delivery
• Take photos of damage for our records
• Keep all packaging materials
• We will arrange return pickup for damaged items

10. Warranty Claims

• Manufacturing defects covered under manufacturer warranty
• Warranty periods vary by manufacturer and product type
• Installation damage not covered under warranty
• Contact us for warranty claim procedures

11. Core Charges

• Some items require core exchange (old part for new part)
• Core charges refunded when acceptable core is received
• Core must be returned within 30 days
• Core condition requirements vary by product

12. International Returns

We currently do not accept returns from international customers. All sales to international forwarding services are final.

13. Contact Information

For return authorization or questions about our return policy:

• Email: contact@dmsautoparts.com
• Phone: +1 386 336 2371
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
• Return Address: 11413 Wakeworth St, Orlando, FL 32836, United States