Shipping Policy
Last updated: January 1, 2024
1. Shipping Coverage
DMS AUTOPARTS LLC ships automotive parts and components throughout the United States. We currently do not ship internationally.
2. Processing Time
- Orders placed before 2:00 PM EST (Monday-Friday) are typically processed the same business day
- Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day
- Processing time is 1-2 business days for most items
- Special order items may require additional processing time
3. Shipping Methods
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Ground | 3-7 business days | $9.95 - $19.95 |
| Expedited | 2-3 business days | $24.95 - $39.95 |
| Express | 1-2 business days | $39.95 - $59.95 |
| Overnight | Next business day | $59.95 - $99.95 |
4. Free Shipping
- Free standard ground shipping on orders over $150
- Free shipping applies to the 48 contiguous United States only
- Alaska and Hawaii may incur additional shipping charges
5. Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination zip code
- Selected shipping method
- Item type and special handling requirements
6. Large or Heavy Items
- Items over 70 lbs may require freight shipping
- Freight shipments require scheduled delivery appointment
- Additional charges may apply for lift gate or inside delivery
- Customer will be contacted for freight shipping arrangements
7. Tracking Information
- Tracking information is provided via email once order ships
- Track your package on our website or carrier's website
- Allow 24 hours for tracking information to update
8. Delivery
- Signature may be required for high-value items
- Packages are delivered Monday through Friday (excluding holidays)
- Saturday delivery available for select shipping methods
- We are not responsible for packages stolen after delivery
9. Address Accuracy
- Ensure shipping address is complete and accurate
- Additional charges apply for address corrections
- Delivery delays may occur due to incorrect addresses
- PO Boxes accepted for small items only
10. Damaged or Lost Packages
- Inspect packages immediately upon delivery
- Report damage or missing items within 24 hours
- We will file claims with carriers for damaged/lost packages
- Replacement or refund will be processed after claim resolution
11. Holiday Shipping
Shipping schedules may be modified during holidays. Check our website for holiday shipping cutoff dates and delivery schedules.
12. Contact Us
For shipping questions or issues, please contact us:
- Email: contact@dmsautoparts.com
- Phone: +1 386 336 2371
- Address: 11413 Wakeworth St, Orlando, FL 32836, United States